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PRODUCT ENGINEERING

Sentiment Analysis for IT Tickets

Time is money! In today’s fast-paced world, time is the most precious commodity amongst all that is near and dear to us. The time taken to reach to work, the time taken to get your coffee from the machine, the time taken to wait at a pedestrian crossing; we are always working towards reducing the time taken to do things, so we can allocate the saved time to the next task at hand This phenomenon is most relevant in the customer care space, where every precious minute reduced in answering a query or solving a raised ticket is critical for the service provider.IT Ticket Resolution is one such time-bound service whose success is measured by the swiftness of solving the raised tickets. This essentially means, the lesser the time taken to read, analyze and solve a raised ticket, the better the outlook of the enterprise administering the solution.