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Sentiment Analysis for IT Tickets
Time is money! In today’s fast-paced world, time is the most precious commodity amongst all that is near and dear to us. The time taken to reach to work, the time taken to get your coffee from the machine, the time taken to wait at a pedestrian crossing; we are always working towards reducing the time taken to do things, so we can allocate the saved time to the next task at hand This phenomenon is most relevant in the customer care space, where every precious minute reduced in answering a query or solving a raised ticket is critical for the service provider.IT Ticket Resolution is one such time-bound service whose success is measured by the swiftness of solving the raised tickets. This essentially means, the lesser the time taken to read, analyze and solve a raised ticket, the better the outlook of the enterprise administering the solution.
Software Testing Commandants to Boost Operational Efficiencies
Have you ever wondered how the software testing industry is growing so strong and steady? I mean, no developer likes to have a bug in the application. We have an impression that software testing is al
All You Need to Know about Test Automation
It is rapidly becoming necessary for small, micro, and medium-sized enterprises (SMEs) to mechanize their software testing processes. It becomes all the more crucial while focusing on the improvement
Testing: Discovering the unexpected is more important than confirming the known
Testing as the word goes, is something more appreciated with evaluation techniques rather than concluding on a face value driven facts. Its all about rapid and vast imagination aided with critical th