A study on implementation towards resolving IT tickets
Need for Sentiment Analysis
The Internet today is used widely to express opinions, reviews and comments among other things. These are primarily expressed on various topics such as current affairs, social causes, movies, products, friend’s pictures, etc.
All these opinions, reviews and comments implicitly express a sentiment that the author was feeling at the time of its expression. These sentiments range from happiness, positivity, support to anger, disdain and sadness.
Studying and analyzing these sentiments are necessary for certain individuals or groups, particularly individuals or groups about whom these opinions are being expressed. This involves going through all the comments, reviews, and opinions to gather the information to study and analyze. Physically sifting through all the messages, comments and reviews is a laborious process and there are tools available which eases the burden albeit inefficiently.
This in brief is one of the needs for Sentiment Analysis